Kamilla Harra (“us”, “we”, or “our”) operates the website http://www.soulsradiance.org (the “Service”).
This document informs you of our policies regarding the collection, use and disclosure of Personal Information when you (“the client/s”, “you”) use our website, email, text or telephone Kamilla Harra, and when you fill out any electronic and/or hard copy paper forms issued by us.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Service or contacting us via telephone, we may ask you to provide us with information that can be used to contact or identify you. This may include, but is not limited to, your email address, mobile number and name.
We collect this information to provide services (therapies, courses, newsletters), to identify and communicate with you and to respond to your enquiries.
Information will only be used for the purposes for which we have your permission.
We require your phone number in order to book an appointment. It is used to send confirmations, cancellation policy and reminder texts, to keep cancellations and no shows to a minimum; in case Kamilla Harra must cancel an appointment for some unavoidable reason, i.e. illness, family emergence, act of God, etc. It is never added to any marketing list, unless consent is sought and received to do so.
We need your address to issue a receipt/invoice for health insurance claims (address needs to be on receipt).
When we receive emails to our Gmail account, they are not transferred to any other system, unless requested to do so. Our email is password protected and there is screen lock on the computer and other devices which authorised personnel only have access to.
We collect information that your browser sends whenever you visit our website. This may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we use third party services such as Facebook and Google Analytics that collect, monitor and analyse this type of information to improve your online experience. These third party service providers have their own privacy policies addressing how they use such information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Do Not Track Disclosure
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We use various companies to provide services on our behalf and to assist us in analyzing how our Service is used.
We use Mailchimp for sending newsletters.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
We will not secure a booking without a full name and a phone number.
We will only send you our newsletters with offers, course information and our holistic business or wellness tips when you specifically opt in for this service, either through our website, as an option on a physical Consultation Form or verbally.
You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any emails or texts we send.
When you submit a contact form via our website, we will only use the information supplied for dealing with your enquiry.
We will text, telephone or email you to arrange a booking for an appointment if you have requested or discussed it with us electronically, via telephone or text and/or verbally at the end of your last session.
With your permission, expressed vebally or in writing, we may email or text you follow-up nutritional and/or other well being information or reports, which might be relevant to the holistic treatment you have undertaken with us (e.g. following kinesiology sessions, food sensitivity testing).
Client Record Charts: Consultation Forms, Pre-Session Questionnaire Forms & Treatment Notes
To provide holistic therapies, and give you the best and safest treatment possible, you will complete an online form or we will complete a hard copy consultation form at the start of your first appointment.
Consultation forms and Treatment Notes are stored only in hard copy paper form (we print your electronic forms).
Newly filled out consultation forms are put in a separate folder and locked into the filing cabinet at the end of each working day.
To provide you with the most effective service, we may offer (specifically when you opt in for PSYCH-K® sessions) an optional pre-session PSYCH-K® Questionnaire Form to be filled by you before you come in for your first session. You are in no way obliged to fill out this form, and the form exists to solely focus your mind on what you wish to address during your session, so as to use time during the sessions more effectively. If you choose to use the form, with your verbal or written consent, this form will be sent out to you via email and, only if you choose to, you may fill this form out and email it back to us – in which case it will be printed out and added to your hard copy client record chart. Alternatively, you can print out or write your answers by hand and bring in the hard copy with you to your first PSYCH-K® appointment. This copy will then be added to your securely stored client record chart.
All client record charts, including all hard copy forms, are securely stored in a locked press to which only we have access. Each client’s records are stored as long as each client is attending sessions or workshops with us. If and when the client no longer wishes to return for sessions, the records can be destroyed within 3 weeks upon request, alternatively, they are stored for up to 7 years (to comply with our insurance policy) in a locked safe after which time they are safely destroyed in compliance with the current Data Protection Regulations.
We do not remove client records from storage, nor share the information with any third party.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Secure Storage of Your Information.
The security of your Personal Information, including consultation forms, registration information and contact information, stored in physical form, on a mobile or desktop device or in the cloud, is important to us. We strive to implement and maintain commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
Consultation forms and Treatment Notes are stored only in hard copy paper form. These are securely stored in a locked press and can only be accessed by us.
However, please be aware that no method of transmission over the internet, or method of electronic or physical storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you through our website.
A record of all appointments booked, cancelled, no shows and payments are recorded in hardcopy which is stored under lock and key for revenue. Receipts can be issued by request as hard copy or else forwarded to clients at any time via email or text.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child/children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Under GDPR (General Data Protection Regulations) you have the you have the following rights:
The right to be informed about how your personal information is collected and used.
The right of access to the personal data held about you;
The right to have any incorrect or incomplete information corrected.
The right to be forgotten – i.e. the right to have any personal information deleted.
The right to restrict how your personal information is used.
Policy Last Updated: 26 February 2020